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4 Tips for Diffusing Customer Anger

Guest Post by Joanna Jones of MHI Global. Contact center agents often take the brunt of angry customer interactions. As self-serve options become increasingly common, the reasons behind a customer communicating through phone or chat are changing. What this means for the contact center is...

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Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

4 Ways to Bridge The Gap Between Agent Productivity & Customer Delight

As we've discussed in previous blogs, ICMI research has found that contact center agents have the greatest potential to affect the customer experience. Furthermore, the same research found that the greatest positive impact on agent performance hinges on the necessary tools agents need to effectively perform in their position. Here are four key characteristics...

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Three faces - a green happy face, a yellow neutral face and a red sad face. The green face is being selected

5 Ways Leveraging Net Promoters Will Grow Your Business

Digital Engagement

To get your Net Promoter Score, start by asking your customers “How likely is it that you would recommend our company/product/service to a friend or colleague?”

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Call Center Week Excellence awards, 2017 finalist

5 Tips For IQPC Call Center Week 2017

Webinars & Events

Summer is officially here and the Five9 team is headed to sunny Las Vegas for IQPC Call Center Week, June 27-30.

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5 Ways to Boost the Fun Factor in Your Contact Center

Employee Engagement

Just about everyone agrees: employees that feel rewarded tend to be more productive and more effective in their roles—and they’re less likely to depart for greener-looking pastures. Here are a few ideas for livening things up in your contact center:

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8 Tips for Ensuring Agents Excel in a Multichannel Environment [CHECKLIST]

Employee Engagement

ICMI research shows 86 percent of consumers want the freedom to choose their favorite channel to connect with businesses -- and their satisfaction levels rise when they're given that choice. Put processes into place and take advantage of technology tools to transform your best agents into multichannel powerhouses. Here are some tips to get you there:

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5 Levels of Agent Augmentation [Infographic]

Learn how the 5 levels of Agent Augmentation will shape the future of the contact center!

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4 Tips for Diffusing Customer Anger

4 Ways to Bridge The Gap Between Agent Productivity & Customer Delight

5 Ways Leveraging Net Promoters Will Grow Your Business

5 Tips For IQPC Call Center Week 2017

5 Ways to Boost the Fun Factor in Your Contact Center

8 Tips for Ensuring Agents Excel in a Multichannel Environment [CHECKLIST]

5 Levels of Agent Augmentation [Infographic]

Call 1-800-553-8159 to learn more about Five9