Five9

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 1

Digital Engagement

If you’re leading a customer service organization, you know how much metrics matter. But how confident are you that your metrics are measuring what matters to your customers?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A table showing 3 peoples' hands writing and looking at graphs

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

Digital Engagement

In my last blog, we discussed how approaching your business from the perspective of the customer and what matters to them will better position your agents to foster great customer experiences. In Part 2 of our 3 part Customer Service Metrics series, we dive into the importance of customer support availability and which metrics to measure.

Five9

A group of people are sat at a table, watching a man at the front who is demonstrating something on a flip chart

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.

Five9

A man sat on a bed, looking at a laptop. Text reads: Meet Tyler

A Day in the Life: Meet Tyler

Meet Tyler! After the day brought him many surprises, the brands and companies he relies on to be there for him ensured his sick day was still a productive day.

Five9

A woman stands in a street, wearing a pink coat, sunglasses and holding a coffee. Text reads "Meet Sophia"

A Day in the Life: Meet Sophia

Meet Sophia! Just as she relies on these companies in her daily routine, these enterprises rely on Five9 every day to provide superior customer experiences to consumers.

Five9

Two women looking at a phone and smiling, sat outside

Delivering Excellent Customer Service through Mobile Apps

Digital Engagement

We know that mobile is here to stay, at least until the next big disrupter comes along. Until then, mobile devices are dominating how consumers shop, search, educate and connect. As the trend continues away from computers, companies have an opportunity to develop, from the ground up, customer-service strategies for mobile devices. The good news is that...

Five9

A cartoon of a call center on an island in the ocean. Text reads "Get your contact center off the island. Get the Guide"

Don’t Isolate Your Contact Center

Employee Engagement

To accommodate future demands, contact centers must break free from their operational silo and begin collaborating with other departments.

Five9

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 1

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

A Day in the Life: Meet Tyler

A Day in the Life: Meet Sophia

Delivering Excellent Customer Service through Mobile Apps

Don’t Isolate Your Contact Center

Call 1-800-553-8159 to learn more about Five9