Customer focus. Every company claims it's a top priority but for Five9 it's THE guiding principle. I joined Five9 in November to build a customer advocacy marketing program and I quickly figured out a key pillar of the company's tremendous success.
Five9 CX Summit is just a matter of weeks away! With over 30+ sessions covering everything from the latest trends, technologies and Five9 products, it’s guaranteed to be a must-see.
The global COVID-19 pandemic has resulted in social and economic turbulence that have come to define 2020. The effects of these events have fractured an essential bond between humans resulting in lack of trust. This gap is even larger between humans and organizations.
When you think of a situation where you have been involved in a great customer experience, one, if not all, of these words will be used to describe it: Empathy, empowerment, enthusiasm.
