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5 Ways to Create Customer Loyalty – It’s Customer Loyalty Month!

April is International Customer Loyalty Month which is a month for companies and their employees to make an extra push to create loyal customers.
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5 Ways to Show Customers Love This Valentine's Day (and All Year Long)

With Valentine’s Day celebrated this month I wanted to share five ways to show customers love this Valentine’s Day and all year long.
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5 Ways to Show Your Customers Some Love

If you’re feeling overwhelmed and need some Valentine ideas, here are five ways to show your customers the love this February and all year long.
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6 Critical Mistakes When Implementing a New Service Channel

Quality customer service plays a major part in keeping your audience satisfied and loyal to your brand, but phone support alone doesn't cut it anymore. According to recent study by ICMI, 74% of consumers use three or more channels while resolving their issues.
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6 Reasons To Not Neglect Your Customer Service

Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.
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7 Best Practices for Coaching Contact Center Agents

So you've hired a great team of agents. Initial onboarding activities went well. Your agents are making and taking calls, and business is good. But business (and agents) can always get better—and coaching your agents is one of the most cost-effective ways you can help. Be a good coach and everyone will thank you—from your agents to those folks in the boardroom. Here are 7 tips to consider when looking to improve your agent coaching strategy:
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The Real Disruptor: A Customer-Centric Approach

A customer-centric company is more than a company that provides a good service. From the first interaction with your brand to the post-purchasing stage, customer-centricity means providing a great experience throughout. It is recognizing the behavior of customers, their needs and ensuring the entirety of your business is focused on meeting them.

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