As more companies move their contact centers to the cloud, they find that the technology greatly simplifies setting up at-home agents; all that's required to start taking calls is a computer, a headset, and an Internet connection. This is leading to an explosion in work-at-home agents.
Houston… We have a... change of plans. We are heading to San Jose, California! In T-minus four days, the third annual Zoomtopia is set to take off at the San Jose McEnery Convention Center and Five9 is a proud sponsor of this year’s event.
The following post is from guest contributor, Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics. You can follow Sheila on Twitter @McGeeSmith.
Your favorite brands are all over social media to update followers on company news, teach tips and tricks, share interesting industry topics, and engage with customers.
As summer comes to a close, our interns are preparing for their fall schedules and heading back to university. Below our Class of 2019 interns are sharing their highlights from their time at Five9:
