AI & Automation

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Why I’m Returning to the Five9 CX Summit: Insights from a CX Leader

There’s a reason I’ll be back at the Five9 CX Summit this year — and if you’re on the fence about attending, let me tell you what keeps me coming back.

Eric Schanno Principal Systems Engineer, Northwestern Mutual

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Experience the New CX: What Leaders Will Find at CX Summit 2025

At Five9 CX Summit 2025, we’re thrilled to welcome Will Guidara, bestselling author of Unreasonable Hospitality and the restaurateur who redefined what extraordinary service feels like. As the former co-owner of Eleven Madison Park, Will transformed fine dining into a masterclass in human connection.

Jenn MacIver Edwards VP of CX

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The Generative AI Breakthrough: From Reactive Monitoring to Proactive Intelligence

Generative AI is changing everything, even your contact center’s approach to quality management analytics.

Abhijit Salvi VP, Product Management

With deep experience building AI-powered platforms at DocuSign, Observe.AI, and now Five9, Abhijit Salvi transforms complex technology into simple, powerful solutions that elevate how businesses connect with their customers.

Forget Add-On AI. Welcome to the AI-Native Contact Center

AI & Automation

AI is no longer a feature. It’s the foundation. The modern contact center doesn’t just use AI, it runs on it. Built-in AI capabilities mean real-time insights to inform, faster resolutions, fewer escalations, and service that feel personal at any scale.

Steve Blood Vice President, Marketing

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Certified on ServiceNow Zurich: Five9 Integration Ready for What’s Next

We’re proud to announce that the Five9 Intelligent CX Platform is now officially certified on the ServiceNow Zurich release. This certification reaffirms our commitment to providing a reliable, forward-ready contact center integration—so customers can upgrade with confidence and continue delivering connected, intelligent service experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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Inflation, Deals, and Divide: What’s Driving 2025 Holiday Shopping

The holiday shopping season continues to creep earlier each year, and 2025 is no exception. According to new Five9 consumer survey data, nearly 20% of consumers say they’ve already started shopping for the holidays, while another 31% plan to start in the coming weeks - well before Black Friday. Inflation and the search for deals are driving holiday shopping consumer behavior and inspiring shoppers to spread out their spending and lock in savings where they can.

Hannah Blackington Director, Corporate Communications

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Experience the New CX — Why I’m Excited for Five9 CX Summit 2025

Discover five reasons to attend the Five9 CX Summit and Experience the New CX—from VP CX Jenn MacIver Edwards.

Jenn MacIver Edwards VP of CX

Celebrating the Finalists of the 2025 Five9 New Era of CX Awards

CX Day is the perfect time to announce the finalists for the 2025 Five9 New Era of CX Awards. I can’t think of a better moment to celebrate the incredible leaders and teams shaping the future of customer and employee experience — leaders who are transforming service, empowering employees, and proving that when AI and human ingenuity come together, extraordinary things happen. From healthcare and financial services to retail and beyond, this year’s finalists are setting new standards for connection and growth.

Jenn MacIver Edwards VP of CX

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Five9 Nabs Top Spots in G2 Fall 2025 Grid Reports

Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.