AI & Automation

AI-Powered Customer Service Is Here, And It’s Changing Everything

Customer expectations are evolving faster than most service models can handle. With rising volumes, more channels, and a demand for instant, personalized support, traditional approaches are falling behind. Enter AI-powered customer service; a force multiplier that’s already helping businesses across all industries keep pace with CX demands while delivering better outcomes.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Nominations Now Open: 2025 Five9 New Era Awards

Celebrate CX innovation with the 2025 New Era Awards—honoring bold strategies and real results. Shape the future of CX. Apply today.

Julie LeWarne Director of Customer Experience

How AI Is Transforming Omnichannel CX Into Effortless Journeys

Today’s customers expect more than multichannel access—they want every interaction to be connected, contextual, and on their terms. But too often, that’s not what they get. The result? Frustrated customers. Burned-out agents. And missed opportunities.

Alicia Smith Director, Content Strategy

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Hyper-Personalization and the Power of More in Customer Experience

AI & Automation

AI-driven hyper-personalization tailors CX in real time, boosting loyalty, trust, and ROI—enabled by Five9’s Genius AI and Governance tools.

Steve Blood Vice President, Marketing

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3 Things to Consider Before Embarking on Your AI Journey

AI & Automation

SumUp transformed CX with Five9 AI—boosting self-service by 10% and halving call volume. Here’s how to start your AI journey the right way.

Thomas John, VP Channels EMEA & Steve Blood, Vice President, Marketing

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Unlocking the Future of Customer Experience with Five9 Genius AI and IBM watsonx

Learn how Five9 Genius AI with IBM watsonx delivers intelligent, scalable, and human-centered CX—boosting efficiency, personalization, and trust.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The CX Awards Playbook: 6 Customer-First Strategies From the Boldest Brands in the Game

Searching for a way to level up your CX? Take a peek at these six award-winning customer-first strategies from some of the boldest brands in the game.

Jenn MacIver Edwards VP of Customer Experience

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Gen Z and the AI Customer Service Paradox: Speed vs the Human Touch

We recently conducted a fascinating study that revealed a paradox in how Gen Z views the role of AI in customer service. While 60% of these young consumers love the speed and convenience of AI-powered chatbots, they still crave a human touch for complex issues.

Hannah Blackington Director, Corporate Communications

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Certified on ServiceNow Yokohama: Five9 Unlocks Smarter CX

We’re excited to share that the Five9 Intelligent CX Platform is certified on the ServiceNow Yokohama release—available now in the ServiceNow store. This certification isn’t just a checkbox—it’s a commitment to empowering organizations with smarter, more connected customer experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.