Five9 Launches Service Cloud Voice Partner Telephony on Salesforce AppExchange
Today, Salesforce announced the launch of Service Cloud Voice Partner Telephony, which allows service organizations to access their preferred telephony solution inside the Salesforce Service Cloud environment. Service Cloud Voice brings together telephony, digital channels and CRM data in one unified workspace, so agents can deliver a more intelligent, personalized customer experience.
Five9 is excited to offer Five9 Service Cloud Voice Partner Telephony on Salesforce AppExchange. With this Service Cloud Voice integration, service teams can leverage the latest telephony innovations to power an intelligent, end-to-end agent, supervisor and customer experience with Five9 CCaaS.
When using the Five9 Intelligent Cloud Contact Center, telephony controls embedded into Salesforce create a more powerful and productive engine for sales, marketing, customer service, support, and ticket management. Agents and supervisors are empowered with rich customer data, history, and information to transform the customer experience with every inbound or outbound interaction.
With Service Cloud Voice Partner Telephony, Five9 is building on our proven track record of success and leadership to implement, add value to, and support innovations with Salesforce. Five9 integrations with Salesforce help businesses reimagine their customer experience by enhancing agent productivity, efficiency and engagement.
As Salesforce rolled out Service Cloud Voice over the last year, Five9 conducted an international pilot of Service Cloud Voice Partner Telephony with a global leader in prestige beauty products in the Spring. This activity confirmed the value and direction of the Five9 integration with Salesforce.
The integration between Five9 and Salesforce enables customers to benefit from continuous product innovation. We are pleased to place the power of the Five9 portfolio at the fingertips of users to help them reimagine their customer experience.
The Five9 integration with Service Cloud Voice for Partner Telephony is currently available on AppExchange.
We look forward to building on our track record of innovation with Salesforce, as we work to provide a better experience for customers and empower agents to deliver results from anywhere.