How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy
The effects of the last year and a half on the healthcare industry have been tremendous and continue to take a toll even as we begin to reopen businesses and lift mask mandates. With the future of on-premise work still uncertain, organizations who haven’t moved from their on-premises contact center solution to the cloud risk higher costs, more manual development efforts and poor customer experiences.
Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimaging the customer experience and its impact on ROI.
In this webinar on-demand, you’ll learn:
- Why Castlight Health chose Five9 and Salesforce to help reimagine their CX strategy
- Why Slalom can be the game changer for organizations looking to realize results of their CX transformation
- How the Salesforce Healthcare strategy has evolved to keep up with changing customer demands