Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

How to Lose an Agent in 10 Days

Employee Engagement

Your agents are a reflection of your brand. It’s important to give them the training, tools, technology, and positive environment they need to do their job effectively. Keep your agents happy or you’ll risk losing them, sometimes even in less than 10 days.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five Levels of Contact Center Agent Augmentation

The evolution of the contact center will likely be similar to other industries where AI is automating manual activities like self-driving cars.

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Fueling Up Tanks with Great Customer Service

Customer/Digital Engagement

Mistakes happen, but that’s where businesses have an opportunity to create a positive experience and foster customer loyalty.

Andrew_Gai Director of Marketing

Experience focused digital marketer, thrill seeker, & wake surfer. Find me on the web or on the water.

Summer Series: Welcome to the Evolution of the Contact Center [Part 1]

In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

AI and the Future of the Contact Center

AI and Automation

Today’s modern contact center has a broader, more strategic role; namely to provide stellar customer experiences, drive up customer loyalty and increase revenue.

Rowan Trollope CEO

Five9 Announces New Integration with Google Cloud Contact Center AI

Five9
Cloud

Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Penn Foster: Moving to Five9 and Oracle for A+ Personalized Customer Experiences

Cloud

Penn Foster wanted to empower contact center leaders including managers, supervisors, and team leads to have more visibility and ownership of the student experience. With the help of Five9 and Oracle, they were able to accomplish this and more.

Kendra Riley Vice President of Enterprise Account Management

Kendra Riley is the Vice President of Enterprise Account Management at Five9