Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Five9 Culture

Five9

I feel inspired when I see our values carried out each day by our employees in their actions, how they speak, and in what they accomplish.

Tricia_Yankovich Senior Vice President and Head of Global Human Resources

[Webinar] Discover the Secrets of Today’s Digital Consumer

Customer/Digital Engagement

In the age of digital transformation, providing exceptional customer service has never been more important.

Niki Hall Chief Marketing Officer

[Event] Salesforce Executive Breakfast Panel

Events

We are excited to travel to New York for the Salesforce World Tour on April 26 where we have the privilege to hold an executive panel with Salesforce to kick off the day.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Top 3 Legendary Tweets at Oracle Modern CX

Events

Oracle Modern CX has come to an end and we wanted to take a moment to quickly reflect on some great moments during this past week.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Heading into Oracle Modern CX Show with Five9 and Total Wine & More on the Main Stage

Events

For those of you who haven’t spent time there, Chicago brings back great memories and Five9 has managed to include all of them into our plans next week.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Five9 Providing Services to Customers Which Enable GDPR Compliance

Cloud

Five9’s technology platform processes the data of EU residents so Five9 is preparing to support the GDPR regulatory compliance requirements.

Melinda Bas Senior Director Compliance and Technology Risk Management

Melinda Bas is responsible for Five9’s Compliance and Technology Risk Management Programs. Melinda leads Five9 audits and programs including the Virtual Call Center (VCC) annual SOC2 Type2 audit, the PCI DSS audit and the Privacy program currently focused on the European Union’s General Data Protection Regulation (GDPR). Prior to working for Five9, Melinda worked for multiple Industry Leaders in Technology including Oracle, Salesforce and Sun Microsystems. Melinda holds multiple industry certifications including iAPP CIPT, ISACA CISA, ISACA CRISC, and ISACA CISM.

[Webinar] How lululemon Increased Their Flexibility to Meet Guest Demands

Lululemon uses Five9 to improve relationships with customers by leveraging ease of administration, ease of implementations and being able to deploy a solution all over the world.