Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Summer Series: AI and the Contact Center of the Future [Part 4]

AI and Automation

Artificial Intelligence can be a game changer by taking the burden off the customer, enabling an amazing experience. AI is here – and soon will transform every part of the contact center.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Speeding Up With The Cloud

Cloud

Cloud contact center or Contact Center as a Service (CCaaS) has become increasingly popular due to its improved speed, efficiency, flexibility, lower cost, as well as the ability to drive better experiences for both, customers and agents.

Sabine Winterkamp Vice President of International Marketing

Summer Series: Cloud and the Contact Center [Part 3]

Cloud

“Cloud” continues to be one of the top buzzwords we hear in technology. Cloud computing, cloud-based solutions, cloud applications – it’s all about the cloud and the contact center is not immune.

Peter Milligan Senior Product Marketing Manager

Class of 2018 Interns: Summer in Review

Five9

I was lucky enough to catch up with my fellow summer interns and reflect on the last 12 weeks at Five9 headquarters. Here's a look at what we've been up to.

Mady Engelhart Corporate Marketing Intern

TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity

It was imperative for TEMPOE to find a new contact center solution, not only for its outbound dialing challenge, but also to address the agent productivity, call handling and IVR complications they faced. Thanks to Five9, they were able to accomplish their original objectives and more.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Summer Series: IVR Old and New for Improving the Customer Experience [Part 2]

Customer/Digital Engagement

In a perfect world Interactive Voice Response would have been obsolete for a long time already. Self-service has moved away from the phone to web. That being said, IVR can still be a very useful part of your customer’s journey.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

[Video] Five9 CEO, Rowan Trollope, Introduces the New Integration with Google's Cloud Contact Center AI and Five9 Genius

The shift to the cloud is transforming the contact center and opening the door to the future of AI. As a result, we believe the era of great customer experiences is right around the corner.