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Five9 Genius AI

Powering Agentic CX. Built to Deliver AI Business Value.

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AI-Driven Platform. Strategic Process. CX Innovation.

A Complete Agentic CX Platform

Build, deploy, and govern tailored AI apps that elevate every CX role—powered by our Agentic Engine and Trust & Governance layer.

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AI Architecture

A Strategic Process to Deliver AI For Your CX

We don’t just build AI for CX—we build your AI roadmap. Proven process. Real results. Guidance every step of the way.

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Genius AI Wheel

Delivering Continuous AI Innovation

Our R&D and data science teams turn visionary ideas into real CX results—powering enterprise-ready solutions and leading the way in Agentic CX.

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AI-Elevated CX

What You Need to Optimise Every CX Touchpoint

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Voice IVAs

Automate routine CX with AI voice and seamless live handoff. Fast, accurate resolutions powered by GenAI, NLP, and real-time context.

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Digital AI Agents

Offer personalised self-service via chatbots and social messaging. AI agents manage informational, actionable, and agentic tasks autonomously.

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AI Authentication

Improve security and deliver smooth CX with voice authentication powered by voice biometrics.

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AI Knowledge

Use GenAI and Retrieval Augmented Generation (RAG) to identify and summarise relevant, trusted answers from customer knowledge assets​.

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AI Agent Assist

Help agents succeed with real-time guidance and AI-driven automation — happier agents means happier customers.

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AI Transcription

Real-time transcription enables agents to quickly reference and accurately address customer issues — no notetaking needed.

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AI Summaries

Use GenAI to generate custom summaries with customer call transcripts in seconds.

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AI Insights

Use GenAI to gain actionable conversational insights faster and with less effort than ever before.

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Workflow Automation

Do more with less — use multi-event triggers and business rules across applications to eliminate manual processes.

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IVA Studio

A powerful visual, no-code platform for easily building, managing, and deploying Five9 IVAs across channels.

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GenAI Studio

Leverage a centralised hub for building, deploying, and testing GenAI prompts across all Five9 AI applications.

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AI Trust and Governance

Maintain control over your AI—set guardrails, manage autonomy, and track performance and security metrics for trusted experiences.

Future Proof Your Contact Centre with Five9 Genius AI

  • Responsible AI

    We prioritise your data privacy. We limit the data we send to third-party AI vendors to what’s essential for service. Strong guardrails anchor your AI models with your own data and knowledge.

  • Embedded AI

    AI is embedded into the fabric of our Intelligent CX Platform and every contact centre application, allowing you to deliver a seamless and connected experience.

  • Practical AI

    We focus on making AI accessible, easy to use, and ensuring quick time to value. ​We focus on features and functionalities that deliver tangible CX results.

  • Engine-Agnostic AI

    We design our AI services to be engine-agnostic, which ensures we always capitalise on the latest innovations with leading conversational and generative AI engines.

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Use AI to turn returns into upsell opportunities, enhancing experiences for customers and agents while cutting costs.

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We saw ROI within 30 days and full ROI in three months. Turns out we were missing calls that we didn’t know we were missing.

Resources To Help You Get Started

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Forrester Conversational AI Report

Discover how leading brands are using conversational AI to boost efficiency, satisfaction, and ROI.

Report

Frost and Sullivan Report

Unlock the power of GenAI in your contact center. See how LLMs can enhance CX for organizations of all sizes.

Report

Aragon Report

Out of 20+ service providers, the Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Center (ICC) 2024 report named Five9 a Leader.

Report

Opus Report

Opus named Five9 a Leader among conversational AI and enterprise intelligent assistant solutions.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business 
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility