AI & Automation

Elevating Joint Value to Transform CX in Our ServiceNow Partnership

As we continue to strengthen our partnership with ServiceNow, I’m thrilled to share some updates on our recent work and what’s on the horizon. Our collaboration with ServiceNow is reaching new heights, and I want to focus on three key areas that highlight the strides in innovation we’re making together.

Travis DeBell Director of Business Development

Road to Dreamforce Part 2: The Power of Five9 and Salesforce Integration

Organizations are constantly seeking ways to enhance their customer experience and streamline operations. This is where the powerful integration of Five9 and Salesforce comes into play – a product built off 15+ years of strategic alignment and over 1200 joint customers. Five9 is a top global ISV AppExchange partner with Salesforce, delivering unparalleled trust and customer success with one of the most robust Contact Center as a Service (CCaaS) integrations in the Salesforce ecosystem.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.

Sean O'Connell Sr Partner Marketing Manager

Unlocking the 'Brain' of CX: How GenAI-Powered Voice of Customer Intelligence Transforms Your CX

In the fast-paced world of customer experience (CX), businesses are actively seeking ways to understand and respond to customer needs in real-time. Generative AI, particularly within contact centers, is a game-changer in this area as it offers unparalleled capabilities to analyze customer interaction data and drive meaningful improvements

Frank Chevallier VP, Product Management

No More Talk. It’s Time for Action with The New CX.

Despite technological advances in recent years, so much of customer experience (CX) today remains frustrating and unnecessarily difficult. It’s frustrating for customers waiting in queue, for burnt-out agents ready to quit, and for businesses that fail to see their contact centers as revenue-generating, customer retention flagships. There’s a disconnect between what’s possible in CX today with AI and what’s happening in companies that still haven’t grasped the imperative to embrace it.

Niki Hall Chief Marketing Officer

Tailoring Generative AI: Making AI Work for Your CX 

AI & Automation

The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Woman standing with phone surrounded by blue digital icons

Elevating Member Engagement: Unleashing AI with Five9 and Sandbox Banking

At Five9, we're proud to collaborate closely with partners like Sandbox Banking to set new benchmarks in customer and member experience for the financial services sector. Our partnership is gaining momentum for all the right reasons, and the results speak for themselves.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

4 Key Customer Insights on AI Adoption

AI has been top of mind for most customer service organizations, and it has reached new heights this year. To understand how our customers were progressing with their AI initiatives, we carried out a survey that concluded in July of 2024.

Steve Blood Vice President, Marketing

Five9 Genius AI Strategy Tenets: Future-Proofing Your Contact Center 

AI & Automation

With every CX software vendor talking about AI, it is becoming increasingly hard to understand the differences between them. Here at Five9, we believe our differentiation lies with our unique end-to-end process – called the Genius AI Process – which you can read more about here.

Jonathan Rosenberg Chief Technology Officer

Five9 Genius AI Process: A Strategic Approach to Deploying AI Successfully in CX

Deciding which customer experience (CX) platform to use is a significant decision for your company. Additionally, considering how to leverage AI to enhance customer interactions can make this decision even more challenging. The result: AI initiatives face significant hurdles and high abandonment rates.

Callan Schebella Executive Vice President, Product Management

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