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Certified on ServiceNow Zurich: Five9 Integration Ready for What’s Next

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

October 23, 2025

We’re proud to announce that the Five9 Intelligent CX Platform is now officially certified on the ServiceNow Zurich release. This certification reaffirms our commitment to providing a reliable, forward-ready contact center integration—so customers can upgrade with confidence and continue delivering connected, intelligent service experiences.

No code changes. No disruptions. Just seamless continuity.

The Five9 ServiceNow-certified application passed compatibility testing for the Zurich release without requiring any code modifications. That means whether you’re running Classic, Service Operations, or Configurable Workspaces, you can upgrade knowing the Five9 integration will keep running smoothly and securely. For customers already operating in Washington DC, Xanadu, or Yokohama, Zurich is simply the next step forward—with Five9 right there with you.

Why this certification matters

The Zurich release introduces several new capabilities designed to help enterprises scale, automate, and secure service operations more intelligently. From faster app development to AI-enhanced workflows and advanced data governance tools, Zurich helps organizations streamline operations and improve service velocity.

With the Five9 and ServiceNow integration, customers gain access to these enhancements without disrupting the critical voice and digital engagement layers that define the contact center. You get the best of both worlds: innovation at the platform level, and consistent, scalable CX across every channel.

Here’s what that unlocks for our joint customers:

Unified agent experience: Empower agents to handle voice, chat, and digital channels in one place—eliminating swivel-chair inefficiency and creating faster, more consistent support.

Smarter service workflows: Tie every Five9 interaction to a ServiceNow case, request, or incident. Agents get real-time context; customers get faster resolutions.

Scalable automation + AI: Use AI Agents to deflect common requests, route intelligently, and escalate when needed—supporting better experiences and freeing human agents for more meaningful work.

Enterprise-grade reliability: Certified jointly by Five9 and ServiceNow, our application meets strict security and performance standards.

The New CX, certified and delivered

Today’s customers expect more than responsiveness—they expect relevance, connection, and continuity across their entire journey. With Five9 and ServiceNow working hand-in-hand, service teams can meet those expectations and exceed them, transforming the contact center into a strategic hub for business growth.

The Zurich certification isn’t just a milestone—it’s a signal that your investment in innovation is protected. As ServiceNow continues to advance its platform, you can rely on Five9 to evolve alongside it—supporting your CX, ITSM, and enterprise service goals without delay.

Ready to upgrade or explore what’s possible?

If your team is preparing for a ServiceNow Zurich upgrade or looking for a more intelligent way to unify customer service workflows, now is the time to see what’s possible with the Five9 Fusion for ServiceNow.

Let’s deliver The New CX—together.

Explore the integration.