Five9 Nabs Top Spots in G2 Fall 2025 Grid Reports
- Workforce Engagement Management (WEM)
- Contact Center Management
- AI & Automation
- Productivity & Efficiency
September 25, 2025
Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.
And this fall, G2 made it clear: Five9 is leading the way in enterprise-grade contact center performance, usability, and satisfaction.
Let’s dive into what these ratings revealed about Five9.
What Makes a Leader?
In G2's Fall 2025 Enterprise Grid® Report for Contact Center, Five9 was named a Leader, propelled by standout customer satisfaction scores and strong market presence. This isn’t based on analyst predictions or press releases—it’s rooted in the lived experiences of enterprise leaders, managers, and agents using the platform every day.
But that’s just the start.
Five9 also earned recognition for best usability in key categories including Speech Analytics and Auto Dialer—two areas that directly impact how efficiently agents work and how effectively organizations engage with customers.
Let’s break that down:
Speech Analytics Usability: Recognized for ease of use, setup, and user satisfaction—giving leaders the insights they need without layers of complexity.
Auto Dialer Usability: Recognized for ease of use and integration—accelerating time to value for outbound teams.
If you’re wondering what “best in usability” means in practice—it means faster onboarding, smoother day-to-day workflows, and fewer barriers to delivering great service.
Workforce Management That Works
In G2’s Enterprise Grid® Report for Workforce Management, Five9 once again claimed Leader status, with acknowledgement in these key areas:
Ease of Use
Ease of Admin
Ease of Setup
Ease of Doing Business With
In other words, Five9 Workforce Engagement Management (WEM) isn’t just powerful—it’s approachable. It’s built for large, complex contact centers but doesn’t bury users in complexity. Features like Performance, Customization, and Integration APIs enable the platform to adapt to your unique business needs, not the other way around.
Built to Deliver the New CX—Now
Five9’s leadership across these G2 reports is powered by one thing: satisfied customers.
The reviews echo what we hear every day from organizations of all sizes: Five9 helps them move faster, connect better, and operate smarter.
“What I like best about the Five9 Intelligent Cloud Contact Center Platform is its powerful combination of reliability, flexibility, and intelligent automation. The AI-driven features like predictive dialing, real-time speech analytics, and intelligent virtual agents significantly boost agent productivity while enhancing the customer experience. I also appreciate how seamlessly it integrates with major CRMs, allowing our team to deliver personalized service at scale. Plus, the cloud-based infrastructure ensures we can operate securely and efficiently from anywhere.”
– Chad S., University Director of Admissions
The Bottom Line
At Five9, we’re focused on more than features, we’re focused on outcomes. That’s why our platform is designed to support The New CX: a future where AI and human agents work together to deliver personalized, connected experiences across every channel.
These G2 reports validate that we’re not just building that future—we’re delivering it.
If you're evaluating platforms, looking to upgrade legacy systems, or want to know what real enterprise users are saying—start with the data.
Explore the reports and see how Five9 compares.
