AI & Automation

No More Talk. It’s Time for Action with The New CX.

Despite technological advances in recent years, so much of customer experience (CX) today remains frustrating and unnecessarily difficult. It’s frustrating for customers waiting in queue, for burnt-out agents ready to quit, and for businesses that fail to see their contact centers as revenue-generating, customer retention flagships. There’s a disconnect between what’s possible in CX today with AI and what’s happening in companies that still haven’t grasped the imperative to embrace it.

Niki Hall Chief Marketing Officer

Tailoring Generative AI: Making AI Work for Your CX 

AI & Automation

The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Woman standing with phone surrounded by blue digital icons

Elevating Member Engagement: Unleashing AI with Five9 and Sandbox Banking

At Five9, we're proud to collaborate closely with partners like Sandbox Banking to set new benchmarks in customer and member experience for the financial services sector. Our partnership is gaining momentum for all the right reasons, and the results speak for themselves.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

4 Key Customer Insights on AI Adoption

AI has been top of mind for most customer service organizations, and it has reached new heights this year. To understand how our customers were progressing with their AI initiatives, we carried out a survey that concluded in July of 2024.

Steve Blood Vice President, Marketing

Five9 Genius AI Strategy Tenets: Future-Proofing Your Contact Center 

AI & Automation

With every CX software vendor talking about AI, it is becoming increasingly hard to understand the differences between them. Here at Five9, we believe our differentiation lies with our unique end-to-end process – called the Genius AI Process – which you can read more about here.

Jonathan Rosenberg Chief Technology Officer

Five9 Genius AI Process: A Strategic Approach to Deploying AI Successfully in CX

Deciding which customer experience (CX) platform to use is a significant decision for your company. Additionally, considering how to leverage AI to enhance customer interactions can make this decision even more challenging. The result: AI initiatives face significant hurdles and high abandonment rates.

Callan Schebella Executive Vice President, Product Management

Five9 GenAI Studio Wins Most Innovative Product at 2024 UC Awards

In an era where customer expectations are higher than ever, companies must prioritize building strong customer relationships to stay competitive and maximize revenue. It’s a transformative time for CX as companies continue to leverage innovative solutions and AI to enhance engagement, satisfaction, and loyalty.

Hannah Blackington Director, Corporate Communications

The New CX: AI and Agents in Conversation

AI and automation are reshaping the CX agent experience. Learn how CX AI helps agents deliver better outcomes.

Bailey Backal Product Marketing Manager

Charting the Course: Five9 Global Partner Program Successes and Future Goals

AI & Automation

In 2024, Five9's success is driven by strategic partnerships, AI innovation, and commitment to partner growth, paving the way for continued excellence and joint success.