
The New CX: Redefining What’s Possible
In today’s hyper-connected world, customers expect more than just resolutions—they expect experiences that are personal, seamless, and efficient. Meeting these rising expectations requires more than traditional tools. It demands a personalized approach to customer experience.
We call this The New CX. It’s a reimagining of customer engagement where AI works hand in hand with humans to deliver meaningful, effortless interactions. Built on a scalable, cloud-native platform, The New CX unifies channels, adapts to your evolving needs, and streamlines workflows with intelligent systems.
But The New CX goes beyond technology—it’s about partnering with experts who understand your goals and are committed to your success. Together, striking the perfect balance between AI-driven efficiencies and human-centered experiences, to bring joy to CX and deliver lasting value for your customers, employees, and business.
At its core, The New CX empowers businesses to transform every interaction into a moment of connection. At Five9, we believe The New CX starts with you.
Together, We Deliver More
At Five9, we’re relentlessly obsessed with helping our customers succeed. We don’t just provide tools—we partner with you to uncover opportunities, solve challenges, and deliver meaningful results. Together, we reimagine what’s possible in customer experience.
Here’s what delivering more can look like with Five9 by your side:
Alaska Airlines: More Care
Alaska Airlines faced the challenge of managing increased customer demand while transitioning their agents to remote work, all while maintaining their commitment to providing exceptional service. Partnering with Five9, they equipped agents with AI-driven tools, such as AI Agent Assist, to streamline workflows and reduce customer wait times. This collaboration enhanced service accessibility, improved efficiency, and ensured every interaction reflected Alaska Airlines’ dedication to putting passengers first and delivering more care.
US Radiology Specialists: More Insight
For US Radiology Specialists, it wasn’t just about fixing call routing inefficiencies—it was about better understanding patient needs. Their challenge was a critical gap in care: patients were missing follow-up imaging appointments and facing higher healthcare costs as their insurance expired. Five9 automated outbound calling to improve timely scheduling and integrated real-time data with Salesforce, allowing agents to focus less on navigating fragmented systems and more on supporting patients. This solution increased call volume capacity by 25% without adding staff. Additionally, by proactively helping patients schedule follow-up appointments, US Radiology Specialists unlocked $4 million in previously untapped revenue. Together, we created a solution that fostered more proactive and compassionate care.
Exact Sciences: More Answers, Faster
Exact Sciences, makers of Cologuard™, faced a challenge: a time-consuming process for scheduling carrier pickups for at-home cancer screenings, which delayed testing and increased patient stress. By implementing Five9 AI, Exact Sciences automated and streamlined the scheduling process, reducing customer wait times by 60% This efficiency allowed patients to complete their screenings more quickly, reducing delays and supporting Exact Sciences’ mission to save lives through early detection.
Central Bank: More Trust
Central Bank faced the challenge of managing the complexities of a rapidly growing organization while maintaining their commitment to personalized, community-focused service. Routine inquiries overwhelmed agents, leaving less time for complex, high-value conversations. Working with Five9, they implemented AI agents to handle repetitive tasks and efficiently connect customers to the right resources with 80% intent-matching accuracy. With agents able to focus on meaningful interaction, Central Bank strengthened customer trust and reinforced their community-focused ethos.
A Bold New Look for a Bright New Vision
We are unveiling a bold, reimagined look for our brand—one that reflects the transformative changes reshaping the world of CX. Our previous logo symbolized our leadership as a pioneer in cloud technology. While the cloud remains foundational to our business, it is now considered table stakes. By removing the cloud and streamlining our design, we are signaling our evolution as a leader delivering hyper-personalized, AI-driven experiences that simplify complexity, enhance efficiency, and create meaningful connections.
Our refreshed identity retains the strength and equity of the Five9 name while embracing a clean, dynamic design that reflects our innovative solutions. A richer shade of our signature blue improves digital accessibility, making our brand more inclusive and engaging. Meanwhile, a vibrant citrus accent captures the insights and “ah-ha” moments our customers achieve with our AI-powered platform.
This new identity represents a forward-thinking Five9 that is proud to lead the way in delivering seamless, joyful customer experiences.
Your Journey to The New CX Starts Here
Customer experience is no longer just about answering questions or solving problems—it’s about creating connections, driving growth, and enabling your business to thrive. With Five9, you can harness the power of AI to enhance human connection and transform every customer interaction into an opportunity to deliver value and drive growth.
Ready to take the next step? Discover How The New CX can elevate your customer experience.
The New CX starts here. Let’s create it together.