Jeff Woodland

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

There are new obstacles that every retailer must confront as the industry evolves.

Generative AI-powered technologies, like Five9 Genius AI, are transforming financial services. From major banks to credit unions, organizations are leveraging AI to enhance self-service, boost agent performance, and drive efficiency