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Jeff Woodland

Frost & Sullivan Report: Evolving the Healthcare Contact Center

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper

Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

What’s Bugging Retailers in our Post-Pandemic World?

There are new obstacles that every retailer must confront as the industry evolves.

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