Join experts from Onecom, Five9 and Zendesk for a fireside chat on the evolution of digital channels such as AI, Automation, and Analytics, trends (such as ChatGPT) and their impact in 2023.
The ways customers engage continue to evolve. There is a huge shift toward self-driven, conversational, and personalized experiences across every channel.
With new and existing challenges facing financial services organizations, it is important to have an up-to-date contact center to ensure customer satisfaction. Find out how Five9 integrations and digital engagement can increase customer satisfaction.
Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.
According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”
