When we’re looking to define and validate our strategies, we turn to industry analysts to provide us with a holistic picture of what they see in the market. In her look forward into 2023, Robin Gareiss, CEO and Principal Analyst at Metrigy, evaluates the factors influencing future spending in the contact center. Despite the challenging economy, Gareiss finds customer experience is still a priority.
Invoca’s integration with Five9 stitches together online and offline customer experiences in one platform. With Real-time data, contact call centers can work efficiently seeing any areas for improvement to maintain a happy customer journey.