Genefa Murphy

Hosting a virtual event has some upsides, the biggest one is the fact that just because the dates for Five9 CX Summit have passed, it doesn’t mean the event is over. In fact, it lives on. For those of you who couldn’t attend but still want to be in the know about the world of contact centers and customer experience, here are the five moments to remember from CX Summit 2021.

Well, it’s Magic Quadrant time again and on August 9th, 2021, Gartner published their 2021 Magic Quadrant for Contact Center as a Service and we thank them for selecting Five9 as one of the elite providers amongst the large number of vendors out there in the CCaaS space.

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.

How practical AI and analytics increase customer loyalty and improves employee retention in the age of digital transformation.