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Genefa Murphy

Five Key Moments from the Five9 CX Summit—and How to Relive Them On Demand

Hosting a virtual event has some upsides, the biggest one is the fact that just because the dates for Five9 CX Summit have passed, it doesn’t mean the event is over. In fact, it lives on. For those of you who couldn’t attend but still want to be in the know about the world of contact centers and customer experience, here are the five moments to remember from CX Summit 2021.

Five9 and the Gartner Magic Quadrant for Contact Center as a Service

Well, it’s Magic Quadrant time again and on August 9th, 2021, Gartner published their 2021 Magic Quadrant for Contact Center as a Service and we thank them for selecting Five9 as one of the elite providers amongst the large number of vendors out there in the CCaaS space.

Five9 Joins AT&T in the CX Revolution

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.

Grow Trust in Your Brand with Consistency & Predictability

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Are Sales and Service Friends or Foes?

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.

How to Create a Better Customer Experience through Employee Focus

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.

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