Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

A hour glass in front of shelves full of clocks

Real-Time Resolution for the Modern Contact Center

Webinars & Events

How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

How AI Could Get It Wrong for CX

AI & Automation

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

little red hearts hanging on a wooden board. Text reads: love your agents

3 Ways to Show Your Agents Some Love on Valentine's Day

Employee Engagement

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

In case you missed it, last week Sheila McGee-Smith presented at the Five9 2017 Sales Kickoff and then I sat down with her to discuss more contact center trends.

Five9

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

Digital Engagement

This week Sheila McGee-Smith spoke at the Five9 2017 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.

Five9

[VIDEO] Powerful Partnerships

Our partners say that partnering with Five9 helps them to create a more engaged solution for end consumers.

Five9

Person in a call center, text says: "Do's and Don'ts of Adding More Channels"

The Do's and Don'ts of Adding New Channels to Your Contact Center

Digital Engagement

It is time to modernize your contact center and you have a lot of options to consider to add to your current phone support. My customers are using email, chat, and social to name a few, so how should I support that?

Five9 Blog

Real-Time Resolution for the Modern Contact Center

How AI Could Get It Wrong for CX

3 Ways to Show Your Agents Some Love on Valentine's Day

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

[VIDEO] Powerful Partnerships

The Do's and Don'ts of Adding New Channels to Your Contact Center

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