Dare to Reimagine with Genefa Murphy

Dare to Reimagine brings bold new ideas from the innovators who are transforming the customer experience and changing the way businesses connect with customers. Explore topics like AI and automation, moving to the cloud, omnichannel, agent empowerment, digital workforce, conversational AI, and of course, reimagining customer experience.

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EP. 0
EP. 0

Introducing Dare to Reimagine with Genefa Murphy

In this trailer episode, producer Jordan Alford sits down with Five9 CMO Genefa Murphy to discuss the reasons behind the “Dare to Reimagine” podcast launch, what it means to think differently, and how to use this aptitude to drive better business outcomes.

with Jordan Alford

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EP. 1
EP. 1

Creating Amazing Experiences for Customer Loyalty

What would you rather do: go to the dentist or call customer support? 48% of us would rather have the root canal. Genefa Murphy talks with Shep Hyken, chief amazement officer at Shepard Presentations, about creating customer amazement by consistently delivering delightful service that brings people back to your business again and again.

with Shep Hyken

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EP. 2
EP. 2

Creating Inspiring Retail Experiences with Tech

Connecting with retail customers on their preferred digital channel is a tall order. It starts with a customer-centric strategy that focuses on layers of gratification. Genefa talks with Melissa Gonzalez, CEO of the Lionesque Group, about empowering the retail experience with human connection through technology.

with Melissa Gonzales

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