Teaming Up for Success in Government: Five9 and Microsoft Teams

For many government agencies, improving customer support for citizens is the key to becoming more cost-effective. Resolving customer inquiries on the first call increases productivity - and helps maintain a positive reputation too.

Citizen calls often require specific expertise or time-sensitive escalation, so it's imperative that agents can easily connect with non-agent subject matter experts that are qualified and available.

Watch now to learn why the Five9 UC integration with Microsoft Teams increases first call resolution (FCR) and improves calling experiences for citizens and agents.

View our webinar for an inside look at...

• Best practices for delivering citizen support
• The power of integrating Microsoft Teams and Five9
• A live demo of the Five9 UC Integration with Microsoft Teams