Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact centre—frustrating travellers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernised its contact centre with AI and automation, enabling faster resolutions and more personalised guest interactions. Today, travellers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

• 40,000+ monthly password resets automated, freeing agents for more personalised guest service  
• 80% of booking cancellations streamlined, making it easier for travellers to adjust plans effortlessly
• <1% call abandonment rate, ensuring guests receive timely, uninterrupted support