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BISSELL Digitally Transforms its Contact Centres


Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centres in four countries using the Five9 platform.

Read the case study to learn how BISSELL:

  • Moved to the cloud to support growth and innovation
  • Immediately realized results from day one of deployment with out-of-the-box features
  • Increased CSAT score by 9%
  • Reduced FTE expenses by 5% with queue callback and efficient agent routing capabilities

Case Study: BISSELL