Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Celebrates CRN Women of the Channel Leaders: Congratulations Stacey Cole!

Five9

Learn a little more about our channel partner leaders through Stacey Cole, Senior Director of Global Partner Marketing at Five9.

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Unpacking the Rainbow Symbol of Pride: Why it Matters

Five9

Every June, the LGBTQ+ community and allies celebrate Pride Month, and, in recent years, we have seen a substantial increase in companies showing their support by incorporating the rainbow flag as part of their logos and/or products. Today, it’s vital to not only show pride in our actions but also through education and awareness.

Mikaela Adolphus Partner Marketing Manager, Channel Partners

What Do Your Calls Look Like?

Customer/Digital Engagement

An updated look on call blocking and labeling for insights into phone number presentation.

Angela Williams Senior Product Marketing Manager

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

AI and Automation

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.

Sarika Prasad Senior Product Marketing Manager

Five 9 International SMS – Unlocking the Power of Communication Across Borders

Customer/Digital Engagement

As businesses expand globally, efficient and effective communication channels become paramount for contact centers to provide fluid customer communications across channels. Five9 has been supporting all Digital channels with powerful features and fluid customer interactions across channels. Five9 International SMS offerings now support 180 countries starting with the current release, helping customers to enhance contact center operations across the globe, boosting customer satisfaction and fostering seamless interactions across borders.

Vasu Ramanujaiaha Dir. Product Management

Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.

Sarika Prasad Senior Product Marketing Manager

Meet Chris Mitchell, Five9 Director of Channel Partners in Canada

Five9

Get to know our new Canada-based lead--here to help grow our partner ecosystem.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.