Skip to main content

Tim Richter

Image
Engaged Contact Center Agents

WEM or WFO? What’s the Difference, and Why Does It Matter?

Acronyms abound in contact center software. So what’s the difference between WEM and WFO?
Image
AI Strategy

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.
Image
Group of people talking

Inspect, Adjust, Excel: How Top Brands Use CX Analytics for Transformation

Our most successful customers share a common trait: they don’t just set a strategy—they refine it continuously. They rigorously assess their operations and adapt in real time. But what’s their secret? How do they seamlessly blend process and technology to stay ahead? Dive in to discover the key strategies driving their success.
Image
A smiling man wearing headphones in a contact center with a woman in the background.

Understanding and Managing Shrinkage in Contact Centers

Learn what shrinkage metrics mean in contact centers, why they matter, and how WEM tools can help reduce inefficiency and improve performance.
Image
Man with curly hair and glasses wearing a headset, working on a laptop at a table.

CX Simplified. Value Amplified: Introducing the Five9 New CX Bundles 

Customers want seamless journeys that adapt to their needs—connected channels, faster support, and smarter outcomes at every touchpoint. Five9’s new CX bundles answer that call, offering innovation, flexibility, and adaptability without the complexity often associated with enterprise CX solutions.   

Call 1-800-553-8159 to learn more about Five9