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A Contact Center's Guide to Customer Journey Mapping and Improving the Customer Experience


Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer’s emotions and goals.

In this guide, you’ll learn:

  • What is customer journey mapping and why it’s important
  • How to use customer journey data to identify customer experience deficiencies
  • How to create a customer journey map
  • And how to apply customer journey mapping

Download the E-book