Transition smoothly from Friction to Flow with Fusion + Salesforce
Disconnected platforms create friction. Agents bounce between systems. Customers repeat themselves. And your Salesforce Service Cloud Voice setup can't deliver its full potential.
Five9 Fusion for Salesforce changes that. It integrates your telephony, CRM and AI – providing seamless call control, real-time context and an intelligent agent experience designed to scale CX and simplify support.
Power Smarter CX With Salesforce + Fusion
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Unified Agent Experience
Give agents a single view of every customer by syncing CRM data and voice metadata – so they can personalise service and resolve issues faster, without tab-hopping.
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Real-Time AI Assistance
Combine Einstein for Service AI and Five9 intelligence to automate manual tasks, highlight optimal next steps and ensure agents remain focused on the most important aspect: the customer.
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Streamline Self-Service
Give customers control with AI-powered self-service that handles more and seamlessly transitions to agents when necessary.
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Seamless BYOT Deployment
Five9 Fusion for Salesforce simplifies the integration of enterprise telephony with Service Cloud Voice BYOT – eliminating the need for custom code, delays or complexity.
Explore feature enhancements with Salesforce Service Cloud Voice BYOT to optimise customer engagement.
Resources To Help You Get Started
Five9 Fusion for Salesforce
Empower your organization with Five9 and Salesforce AI-powered CX solutions to elevate service interactions, boost agent efficiency and improve customer satisfaction.
Five9 for Service Cloud Voice BYOT
Combine the power of Five9 telephony seamlessly within the Salesforce Omni-Channel widget to provide a single, intuitive user interface and capture every customer interaction.
Five9 for Service Cloud Voice BYOT
Discover how Five9 integrates with Salesforce Omni-Channel, utilising Five9 voice and Einstein for Service AI to deliver real-time insights, optimise workflows and enhance customer service.
Increase Business Agility with Cloud CRM Integrations
Customer loyalty and revenue are at stake more than ever when interacting with your customer service organisation.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
