Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Announces New Integration with Google Cloud Contact Center AI

Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Webinar: 5 Stepping Stones to Practical AI in the Contact Centre. Image of a woman wearing a headset.

[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

AI & Automation

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

[Video] Five9 Genius Introduced in Spring Release 2018

AI & Automation

Five9 Genius is designed to bring practical AI to the contact center, and is a core layer within the platform enabling pervasive intelligence throughout Five9 applications.