Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

A background of people in a call center. Text says “The benefits we’ve seen with Five9… increased uptime, improved satisfaction ratings, no major outages” - Teladoc

Reliability Matters

Digital Engagement

Spending Thanksgiving surrounded by loved ones isn’t the only time that matters this season – making sure your contact center is reliable and has no interruptions is of the most importance.

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Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.

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A table showing 3 peoples' hands writing and looking at graphs

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

Digital Engagement

In my last blog, we discussed how approaching your business from the perspective of the customer and what matters to them will better position your agents to foster great customer experiences. In Part 2 of our 3 part Customer Service Metrics series, we dive into the importance of customer support availability and which metrics to measure.

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A smiling man in a car, having a car key handed to him through the window

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 1

Digital Engagement

If you’re leading a customer service organization, you know how much metrics matter. But how confident are you that your metrics are measuring what matters to your customers?

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Five9 at ICMI’s Contact Center Demo 2018

Webinars & Events

Viva Las Vegas! Next week, I will head to the bright lights of Las Vegas for ICMI’s Contact Center Demo Conference where I have the pleasure to speak with Emily Cramer, Call Center Technical Project Manager at Penn Foster.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five people are sat around a desk, smiling and laughing - the desk is full of papers and a laptop can be seen

Five9 Culture: It’s In Our DNA

According to Glassdoor, 85% of those surveyed would recommend Five9 to a friend. So, what is it that makes this company culture so great? There is no one better to hear from than our Five9 employees.

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Five9 to Present at CallMiner LISTEN 2018

Webinars & Events

Next week Five9 will be heading down to Clearwater Beach, Florida to catch some waves with our fellow Forrester Wave Leader, CallMiner! Between enjoying the sunshine and hitting the beach, Five9 is excited to announce that we will be presenting at CallMiner LISTEN 2018.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Reliability Matters

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 1

Five9 at ICMI’s Contact Center Demo 2018

Five9 Culture: It’s In Our DNA

Five9 to Present at CallMiner LISTEN 2018

Call 1-800-553-8159 to learn more about Five9