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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Happy Holidays!

As you make this season of giving memorable for your families, friends, customers and partners, everyone at Five9 would like to thank you for your help in making 2018 one for the books.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

aragon research

Aragon Research Recognizes Five9 with “Innovation Award” in Intelligent Contact Center Category

It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. And it’s not over as we’re also adding some more award wins to our portfolio.
Scott Kolman
Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

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Five9 Customer Service Index 2018 – The Customer Experience Era is Now

The leaves have changed color, the weather has started to cool, and Sundays’ agenda consists of good old fashioned football. Now is the time when we decorate our homes with bright lights and decorative trees, gather with family and friends and before you know it we’ll be fully immersed in the end of the year holiday rush.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A background of people in a call center. Text says “The benefits we’ve seen with Five9… increased uptime, improved satisfaction ratings, no major outages” - Teladoc

Reliability Matters

Spending Thanksgiving surrounded by loved ones isn’t the only time that matters this season – making sure your contact center is reliable and has no interruptions is of the most importance.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

In my last blog, we discussed how approaching your business from the perspective of the customer and what matters to them will better position your agents to foster great customer experiences. In Part 2 of our 3 part Customer Service Metrics series, we dive into the importance of customer support availability and which metrics to measure.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A smiling man in a car, having a car key handed to him through the window

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 1

If you’re leading a customer service organization, you know how much metrics matter. But how confident are you that your metrics are measuring what matters to your customers?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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