Skip to main content

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Image
Five9 Customers

[Webinar] How lululemon Increased Their Flexibility to Meet Guest Demands

Lululemon uses Five9 to improve relationships with customers by leveraging ease of administration, ease of implementations and being able to deploy a solution all over the world.
Image
Three people smiling at their phones

OPGs to Hipsters: Enterprise Connect 2018 Recap

I just spent the last week in Orlando, Florida at Enterprise Connect, meeting with Five9’s great customers, our partners, industry analysts, as well as my industry colleagues.
Image
Five9

Five9 Partner Success: Master Agent TBI Delivers Using the Five9 Platform

TBI has partnered with Five9 to deliver the cloud predictive dialer platform, agent desktop, campaign technology, local presence technology, chat and more.
Image
20 Tips for Omnichannel - image of a woman from the chin down on her phone

20 Tips For Successful Chat and Email Implementations, And Key Omnichannel Facts

Here are 20 tips for chat and email, and a few industry omnichannel facts to keep in mind for implementation.
Image
Woman with headset on. Text on blue background: Five9 Enterprise Connect. March 12-14 2018.

10 Things To Do With Five9 at Enterprise Connect 2018

If you are attending the conference and expo at the Gaylord Palms, here are 10 things you can do with Five9 at Enterprise Connect 2018.
Image
Five9

Congratulations Wendell Black! 2nd Consecutive Year Winning CRN’s Channel Chief Award

Wendell Black, VP Global Channel & International Business, Five9 has been recognized in this year’s CRN Channel Chief list for the second consecutive year.
Image
Sheila McGee-Smith

Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.

Call 1-800-553-8159 to learn more about Five9