Skip to main content

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Image
Digital Consumer

[Webinar] Discover the Secrets of Today’s Digital Consumer

In the age of digital transformation, providing exceptional customer service has never been more important.
Image
Times Square, New York City, with yellow cabs driving by

[Event] Salesforce Executive Breakfast Panel

We are excited to travel to New York for the Salesforce World Tour on April 26 where we have the privilege to hold an executive panel with Salesforce to kick off the day.
Image
A phone with headphones plugged in. The screen displays the Five9 logo

Five9 Providing Services to Customers Which Enable GDPR Compliance

Five9’s technology platform processes the data of EU residents so Five9 is preparing to support the GDPR regulatory compliance requirements.
Image
Five9 Customers

[Webinar] How lululemon Increased Their Flexibility to Meet Guest Demands

Lululemon uses Five9 to improve relationships with customers by leveraging ease of administration, ease of implementations and being able to deploy a solution all over the world.
Image
Three people smiling at their phones

OPGs to Hipsters: Enterprise Connect 2018 Recap

I just spent the last week in Orlando, Florida at Enterprise Connect, meeting with Five9’s great customers, our partners, industry analysts, as well as my industry colleagues.
Image
Five9

Five9 Partner Success: Master Agent TBI Delivers Using the Five9 Platform

TBI has partnered with Five9 to deliver the cloud predictive dialer platform, agent desktop, campaign technology, local presence technology, chat and more.
Image
20 Tips for Omnichannel - image of a woman from the chin down on her phone

20 Tips For Successful Chat and Email Implementations, And Key Omnichannel Facts

Here are 20 tips for chat and email, and a few industry omnichannel facts to keep in mind for implementation.

Call 1-800-553-8159 to learn more about Five9