Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Enabling Trailblazers Leading the Way in Cloud Contact Center

Webinars & Events

During Dreamforce 2018, September 25-28, Five9 will be announcing four Five9 customer trailblazers. Trailblazers will be notified the week before Dreamforce and announced during Dreamforce, September 25-28.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Person presenting to a room of people smiling

Five9 Leading the Way at Dreamforce 2018

Webinars & Events

Each year Salesforce ups the ante, and Dreamforce gets bigger, bolder and brighter. This year is no exception and Five9 has tons of exciting events for you to attend.

Five9

[Webinar] How to Pair Your Contact Center and UC Solutions (And 3 Big Reasons Why You Should)

Employee Engagement

Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?

Peter Milligan Senior Product Marketing Manager

People speaking on the phone, text says "evolution of the contact center"

Summer Series: Evolution of the Contact Center Wrap-Up [Part 5]

They say all good things must come to an end – and our summer series is no exception. Thank you to everyone who has journeyed with us over the last four weeks as we reflected on the contact center of the past, present, and future.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

A split screen showing a person on the left in a call center and a more modern version on the right. Text reads "Evolution of the contact center"

Summer Series: AI and the Contact Center of the Future [Part 4]

AI & Automation

Artificial Intelligence can be a game changer by taking the burden off the customer, enabling an amazing experience. AI is here – and soon will transform every part of the contact center.

Scott Kolman Senior Vice President, Corporate and Product Marketing

On the left are ethernet cables, plugged in. On the right is a man on his laptop, smiling at his phone. The text reads "Evolution of the contact center"

Summer Series: Cloud and the Contact Center [Part 3]

“Cloud” continues to be one of the top buzzwords we hear in technology. Cloud computing, cloud-based solutions, cloud applications – it’s all about the cloud and the contact center is not immune.

Peter Milligan Senior Product Marketing Manager

A group of people, sat casually smiling at the camera

Class of 2018 Interns: Summer in Review

I was lucky enough to catch up with my fellow summer interns and reflect on the last 12 weeks at Five9 headquarters. Here's a look at what we've been up to.

Five9

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Five9 Enabling Trailblazers Leading the Way in Cloud Contact Center

Five9 Leading the Way at Dreamforce 2018

[Webinar] How to Pair Your Contact Center and UC Solutions (And 3 Big Reasons Why You Should)

Summer Series: Evolution of the Contact Center Wrap-Up [Part 5]

Summer Series: AI and the Contact Center of the Future [Part 4]

Summer Series: Cloud and the Contact Center [Part 3]

Class of 2018 Interns: Summer in Review

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