Great agents are everywhere. Well, almost. And that's important, because, not long ago, the only good candidate was a local one. Contact centers were places where agents came to work--the work couldn't come to them.Today, technology advances have changed all that, and you can recruit and onboard agents located just about anywhere in the world. This is particularly helpful if you need agents with specific expertise that might not be common within commuting distance to your office.When it comes to staffing with remote agents, your contact center infrastructure can be enabling--or limiting. Cloud solutions are the obvious choice for contact centers that want to leverage the best talent, no matter where it's to be found. Why?
With the right practices, cloud contact center solutions can help you enjoy the benefits of "agents anywhere."To learn how to leverage cloud technology for your remote workforce, click here.
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