As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before. According to recent research, 84% of consumers say that the experience a company provides is as important as its products and services, while 59% are unlikely to continue doing business with you if it requires a lot of effort. To address these heighted demands, the contact center is expected to undergo more changes within the next five years, than it has during the last 25 years. To prepare your team for success in the year ahead, join us on December 10th as I host our live fireside chat webinar with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, Principal Analyst of McGee-Smith Analytics, as they will reveal the five contact center predictions that will help your enterprise stay ahead of rising customer expectations in 2020 and beyond, to provide a more human customer service experience.This fireside chat will cover:
Space is limited. Reserve your spot today!
Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.
He is an experienced strategic marketing communications professional with a thirty year proven track record. This has enabled Michael to develop creative and effective global marketing and corporate communications campaigns that have included thought leadership, social media influencer campaigns and reputation management initiatives.
Call 1-800-553-8159 to learn more about Five9