Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer? Well this experience rang true for too many of the Association of Mature American Citizens (AMAC) members.
To correct these issues and allow their agents to provide great customer experiences, the Association of Mature American Citizens (AMAC) partnered with Five9 and TetraVX. By moving their contact center to the cloud they were able to offer new tools to their agents to increase productivity and improve customer engagement. The solution allowed AMAC to decrease issue resolution time and improve first call resolution, which increased sales and delivered improved efficiency in the contact center.
Please join me along with representatives from TetraVX and AMAC. We will discuss how digital transformation is changing how customers communicate with companies and how AMAC was able to resolve their customer communications problems by pairing their contact center and unified communications. Plus, we will share their proven results since deploying the integrated solution.
If you’re interested in learning more, join us on July 18th at 10 a.m. PT for our ‘Changes in Customer Communications’ webinar. Register today.
Call 1-800-553-8159 to learn more about Five9