Five9 CX Summit

CX Summit ’19: Discover how AI is Transforming CX

Five9 CX Summit is just a matter of weeks away! With over 30+ sessions covering everything from the latest trends, technologies and Five9 products, it’s guaranteed to be a must-see. To give attendees the best experience possible, we have grouped our sessions into four different tracks. Check out below to learn about the different track options available at this year’s event:

Future of the Contact Center

Five9 believes the contact center will change more in the next five years than it has in the last 25. In this track, you will learn about the latest developments in AI and how they are being applied in the contact center. We will also share the latest capabilities of Five9 services, a chance to meet with our solutions teams, and time to network with some of our key partners.

Maximize your Contact Center

You’ve invested a lot of time and money in your contact center to provide the best possible experiences for your customers. Your efforts have been rewarded with happy, loyal customers who come back time and time again. Why not take your Five9 Intelligent Cloud Contact Center to the next level?

In this session, we will train on a number of topics including; implementing workforce optimization, designing an agent desktop, updating your routing strategy, optimizing outbound and more. We’re excited to share with you a variety of resources available to you to truly optimize your contact center investment. We even have some powerful tips and tricks to share.

Creating Extraordinary Customer Experiences

Five9 wants to help you deliver experiences your customers will love. Join this track of sessions to learn about the latest user interfaces, hear about how other customers are empowering agents, and examine the best ways to use technology to help your employees provide the best possible service. Come learn about omnichannel customer journeys, tightly integrated CRM desktops, workforce optimization, and more so your employees are truly enabled to provide the best possible customer service.

Cloud Acceleration for the Partner

Join Five9 executives, sales leadership and your peers for two days of channel-focused content, workshops, panels and selling tips. You’ll learn how to accelerate your growth in cloud sales while networking with Five9 staff, customers and prospects. Don’t miss this opportunity to expand your horizons and improve your focus on CCaaS sales and delivery. 

In order to keep up with the rising expectations of customer experience, you need to keep up with the latest developments within the contact center industry. At Five9 CX Summit ’19, you can join top industry leaders to learn the latest in AI and how they are being applied to the contact center!

To learn more and register for CX Summit ’19, click here.

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