Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Improve Your Call or Contact Center Experience

In this blog, we'll discuss the latest technologies that businesses can leverage to enhance their customer service quality and create stronger relationships with their customers—AI, IVA, omnichannel, the cloud, and more. Read on to learn how each of these technologies can help your business deliver better service and maximize profits.

Stephanie Wisdom Dir., Content and Customer Marketing

Unlocking New Enhancements with Salesforce Service Cloud Voice BYOT

To empower businesses with the power to do so, we are thrilled to share the latest enhancements with Five9 for Service Cloud Voice BYOT (Bring Your Own Telephony).

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

The Difference Between a Call Center and a Contact Center

Explore the dynamic world of call and contact centers. Understand their differences, and how they're used to enhance the customer experience (CX).

Stephanie Wisdom Dir., Content and Customer Marketing

Unlocking the Secrets to Exceptional CX at Five9 CX Summit: A Recap

Events

The sunlit desert of Las Vegas was a fitting backdrop to the sizzling advancements unveiled at the Five9 CX Summit this year. Over three action-packed days from August 15-17, industry leaders, technology enthusiasts, and customer experience experts gathered to explore the future of cloud contact center solutions. Here's a recap of what went down.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Five9 Advances to Platform Tier in ServiceNow's Build Partner Program

Five9

Five9 has advanced to the Platform Tier in ServiceNow's Build Partner Program this month. This achievement results from our unwavering dedication to meeting the three essential criteria: Competency, Capability, and Customer Success.

Travis DeBell Regional Alliance Manager, Business Development

Enhancing Customer Experiences: Wavenet’s Growing Partnership with Five9

One of the key benefits of the Five9 and Wavenet partnership is the ability to deliver personalized customer experiences at scale.

Five9 Guest

Increase Value of Every Customer Interaction with Agent Assist

Five9

Discover how Five9 Agent Assist helps your agents identify and support likely upsell opportunities and add more value to your customer experience.

Bailey Backal Product Marketing Manager