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Five9 para la sanidad

Proporcione las experiencias excepcionales que sus pacientes y miembros desean

Las infraestructuras heredadas, los procesos complicados y las estrictas normativas gubernamentales han hecho que el sector sanitario sea innecesariamente complejo y confuso para pacientes y miembros. La calidad de sus experiencias de comunicación se ha convertido en un diferenciador competitivo, por lo que ofrecer un servicio extraordinario cuando y como los pacientes y miembros lo necesitan es más crucial que nunca. El centro de contacto inteligente en la nube Five9 Intelligent Cloud Contact Center le permite ofrecerles el soporte que esperan y recordarán.

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MC Kesson

The McKesson Story

The prescription refill process can be hard for some patients to navigate. Pharmaceutical distributor McKesson saw this problem and applied Five9 AI healthcare call center software to their processes. This improved McKesson's call resolution success rate by 50%+; saved agents thousands of hours of repetitive, tedious work; and reduced customer frustration.

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Improve Patient Loyalty via Your Contact Center

Healthcare consumers demand great customer service and strong communications throughout their journey. Use cloud-powered technology to boost patient loyalty and likelihood to recommend.

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Improve Patient Loyalty via Your Contact Center
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AdventHealth final

AdventHealth Moves Patient Care Forward

AdventHealth uses Five9 for both reliable call center support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.

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The technology that Five9 offers just from the contact center standpoint is everything you want and need: the robust reporting, full transparency, the IVA.

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Alivi

Healthcare Contact Center Software

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Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

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EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

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Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

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CRM Overview

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

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Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

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Solution Brief

Five9 IVA in Action: Appointment Scheduling

See how you can use virtual agents to handle common patient interactions like scheduling appointments.

Case Study

athenahealth Empowers Workforce Flexibility

With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.

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New Communication Priorities in Healthcare

Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.

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Empower Your Team

Create connected experiences with patients during their healthcare journey, using your call center to resolve issues quickly in the way they want to connect.

 

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