Customer Service Blogs - Contact Center Best Practices

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

AI & Automation

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.

Sarika Prasad Senior Product Marketing Manager

Five 9 International SMS – Unlocking the Power of Communication Across Borders

Digital Engagement

As businesses expand globally, efficient and effective communication channels become paramount for contact centers to provide fluid customer communications across channels. Five9 has been supporting all Digital channels with powerful features and fluid customer interactions across channels. Five9 International SMS offerings now support 180 countries starting with the current release, helping customers to enhance contact center operations across the globe, boosting customer satisfaction and fostering seamless interactions across borders.

Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.

Sarika Prasad Senior Product Marketing Manager

Meet Chris Mitchell, Five9 Director of Channel Partners in Canada

Get to know our new Canada-based lead--here to help grow our partner ecosystem.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Harness the Power of AI in Customer Experience at Five9 CX Summit

Webinars & Events

If you're eager to harness the power of AI to help you drive meaningful customer engagement, then you won’t want to miss Five9 CX Summit in Las Vegas from August 15 to 17. Read on to find out how AI is transforming the industry and how you can optimize it to meet your customers' needs at Five9 CX Summit.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Five9 Celebrates Asian American & Pacific Islander Heritage Month

For the month of May, Five9’s employee resource group, APIDA, celebrated Asian American & Pacific Islander Heritage Month. Learn more about how Five9 celebrated and honored this month with our employees.

Alondra Mendoza Social Marketing Coordinator

Five9 CX Summit: Unleash the Power of People & Technology in Vegas!

Webinars & Events

In today’s ever-evolving, consumer-driven world, expected customer service is no longer the way to go to keep customers loyal. Today it is about a personalized customer experience. Curious to learn more? Come to our CX Summit this August to learn more about solutions that bring joy to the customer experience and discover the secrets behind the power of people and technology. Learn how to craft exceptional interactions in an exciting, fun-filled environment!