Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

AI & Automation

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Why I Joined Five9

I’ve spent 30 years working with customers, tech providers, and clients in the customer service space. Here are five compelling reasons why I joined Five9.

Steve Blood Vice President, Marketing

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

AI & Automation

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Santosh Kulkarni Senior Product Management Director

Empowering Perspectives: Five9 Female Executives Share the Career Advice that Impacted Them Most

I’m proud of how many strong female leaders we have within the Five9 organization in all parts of business, from engineering to customer advocacy to HR and marketing.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Contextual Data: The New Gold in the Era of Generative AI

AI & Automation

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

How AI is Catapulting Customer Experience in the Contact Center

AI & Automation

Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.

Niki Hall Chief Marketing Officer

Five9 Takes Flight on Google Cloud Marketplace

With our new listing on Google Cloud Marketplace, Five9 is poised to help even more businesses achieve their CX goals.