Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Aragon Research Recognizes Five9 with “Innovation Award” in Intelligent Contact Center Category

Five9

It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. And it’s not over as we’re also adding some more award wins to our portfolio.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

3 Tips for Getting Your Contact Center on the Nice List

To stay on customers’ Nice List, the key is to ensuring exceptional customer service. Today, 86 percent of consumers quit doing business with a company because of bad customer service. As the weather cools down and your contact center heats up, keep your customers merry with these tips:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Customer Service Index 2018 – The Customer Experience Era is Now

Customer/Digital Engagement

The leaves have changed color, the weather has started to cool, and Sundays’ agenda consists of good old fashioned football. Now is the time when we decorate our homes with bright lights and decorative trees, gather with family and friends and before you know it we’ll be fully immersed in the end of the year holiday rush.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

LawnStarter Credits Five9 for Improved Lead Quality and Customer Experience

Customer/Digital Engagement

LawnStarter is a startup making lawn care easy, affordable, and reliable. When it came to finding a contact center solution for their organization that would greatly improve agent efficiency, sales volume, and offered suitable reporting, LawnStarter turned to Five9.

Five9

Debunking Customer Service Myths – Understanding What Digital Consumers Really Want

Customer/Digital Engagement

Digital transformation has changed the way consumers engage with businesses, with customer expectations forcing organizations to re-evaluate the way they provide service and customer care. Regardless of age, gender, or other demographics, today’s customers have similar expectations when it comes to customer service – they want the organizations they do business with to be responsive and effective.

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

Reliability Matters

Spending Thanksgiving surrounded by loved ones isn’t the only time that matters this season – making sure your contact center is reliable and has no interruptions is of the most importance.

Michael Rose Senior Director, Brand and Corporate Communications

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.

Ted Jordan VP Customer Service

Solutions-focused, leader with 25-year track-record of success in the Customer Service and contact center arena. Passionate about success in meeting business needs by delivering timely, innovative solutions that drive business growth. He works to educate, motivate and energize his cross-functional teams through empowerment and accountability.