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Contact Center News

Find more than just contact center news, with press releases, notes, and more contact center feature updates from Five9, the leader in the cloud contact center software industry.

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Fortune Media and Great Place To Work Name Five9 to 2026 Best Workplaces in Technology List

October 15, 2026

New Five9 Research Reveals Consumers Embrace AI in Customer Service, But Trust Still Depends on Having a Person Within Reach

October 14, 2026

Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms

August 26, 2026

Five9 Appoints Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy

June 29, 2026

New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support

June 23, 2026

Five9 Launches Breakthrough New Release of Voice AI Agents to Power the Next Generation of Agentic Self Service

June 23, 2026

Newsweek Names Five9 One of America’s Greatest Workplaces in Tech 2026 and Among the Top Workplaces for Perks & Benefits

June 17, 2026

Fortune Media and Great Place To Work Name Five9 to 2026 Fortune Best Workplaces in the Bay Area™

June 8, 2026

Five9 Recognized on CRN’s 2026 AI 100 List for Third Consecutive Year

May 4, 2026

Five9 Appoints Jay Lee as Chief Marketing and Growth Officer

April 3, 2026

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