The McKesson Story
The prescription refill process can be hard for some patients to navigate. Pharmaceutical distributor McKesson saw this problem and applied Five9 AI healthcare call center software to their processes. This improved McKesson's call resolution success rate by 50%+; saved agents thousands of hours of repetitive, tedious work; and reduced customer frustration.
Improve Patient Loyalty via Your Contact Center
Healthcare consumers demand great customer service and strong communications throughout their journey. Use cloud-powered technology to boost patient loyalty and likelihood to recommend.
AdventHealth Moves Patient Care Forward
AdventHealth uses Five9 for both reliable call center support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.
The technology that Five9 offers just from the contact center standpoint is everything you want and need: the robust reporting, full transparency, the IVA.
Alivi
Healthcare Contact Center Software
Five9 Intelligent Virtual Agent
Automate routine tasks with AI so live agents can focus on higher value work.
Use AI to provide self-service and guide employees to productive conversations.
EHR Integrations
Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks
Security
Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.
Back Office Integrations
Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.
Five9 Workforce Optimization
Schedule your workforce while evaluating the quality and compliance of healthcare conversations.
Resources
Five9 IVA in Action: Appointment Scheduling
See how you can use virtual agents to handle common patient interactions like scheduling appointments.
athenahealth Empowers Workforce Flexibility
With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.
New Communication Priorities in Healthcare
Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.
Empower Your Team
Create connected experiences with patients during their healthcare journey, using your call center to resolve issues quickly in the way they want to connect.
