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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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3 Tips to help Stay Ahead of Customer Expectations in 2021

Thanks to technology, CX professionals have the tools available to overcome these challenges for a successful new year. Here are 3 tips to help you stay ahead of new consumer demands in 2021:
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Five9 Features Streamlining the Insurance Industry

Insurance providers already on the Five9 platform are more than equipped to handle customer service issues with key support from our intelligent software. Here’s why:
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Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

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[WEBINAR] What to Expect In our Annual Fireside Chat Webinar with Rowan Trollope and Sheila McGee-Smith

On Dec. 8th at 11 AM PST, we will host our annual live fireside chat with Rowan Trollope and Sheila McGee-Smith. Our industry experts will look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 CX Summit

Join us for the Virtual LATAM Five9 CX Summit 2020!

On behalf of Five9, I’m thrilled to invite you to join our Virtual LATAM Five9 Summit this December. As AVP of Business, US East, EMEA, LATAM, and Canada, I will be hosting this informative program on utilizing the cloud to best support your company.
Nick Delis' headshot
Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

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When it Comes to Artificial Intelligence, Practical is Powerful

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.
Peter Milligan
Peter Milligan Senior Product Marketing Manager
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Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.
James Doran Executive Vice President of Strategy & Operations
James Doran Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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