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Thomas John

Has the COVID pandemic sped-up Government and Public Sector adoption of Cloud Technologies?

Thomas John from Five9 looks at how the Government and Public Sector in the United Kingdom have increased their usage of Cloud Technology brought about by the COVID-19 pandemic.

Turning CX Numbers into CX Insight

Thomas John from the Five9 Partner team investigates the potential of Workforce Optimization (WFO) in turning CX Numbers into CX Insight for vastly improved CSAT performance.

The Future of Contact Center Software and the need for speed!

Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

Great Customer Service Makes the Difference - Everywhere

As businesses face increasing product commoditization, the only way for them to generate customer loyalty and differentiate in a crowded market is through customer service.

Secular tailwind of the pandemic: Picking up the pieces for our Healthcare providers

Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.

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