Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

How to leverage AI to treat every customer with care webinar

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

AI & Automation

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Inference Takes Next Step Toward Democratizing Conversational AI

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Pink background with text reading: Answering the Call to Amplify your Voice. Building Customer Trust Over the Phone. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner and An image in a circle of Jeff Woodland Director of Vertical Marketing at Five9, is on the bottom right.

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?

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What to Expect at Five9 CX Summit ‘20

Webinars & Events

Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

A green background and text that says “The 2020 Summer Internship Program. Cecily Kruger, Communications and Social Media Intern. Nico Yankovich, Professional Services Operations Intern. Lindsey Kelejian, Professional Services Operations Intern” Listen Now. A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

This is normally the time of year that the halls at Five9 are packed with our summer interns. And while a lot of other companies have done away with the summer intern program all together, here at Five9, we couldn’t possibly just not have our summer interns.

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Andy Dignan Listed on “Top Gun 51 for 2020”

Five9 is thrilled when our employees are recognized as impactful leaders in the contact center industry. Andy Dignan, Senior Vice President of Global Partners, Professional Services, and International Sales for Five9, was recently listed on Channel Partners and Channel Futures “Top Gun 51 for 2020,” a list of the year's top channel leaders.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?

Five9

Five9 Blog

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

Inference Takes Next Step Toward Democratizing Conversational AI

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

What to Expect at Five9 CX Summit ‘20

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

Andy Dignan Listed on “Top Gun 51 for 2020”

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Call 1-800-553-8159 to learn more about Five9