Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

A blue background and text that says “Fixing Customer Service. Bringing the Contact Center int the 21st Century (Finally)” A picture of Rowan Trollope, CEO of Five9 A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

Fixing Customer Service w/ Rowan Trollope

AI & Automation

“Organizations are spending $275B a year as an industry to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.” These are words that you want to hear from your CEO.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Contact Center’s Turnkey Solution: Workforce Optimization from Five9

Employee Engagement

As contact centers move into a new decade, they cannot afford to ignore emerging technologies that can help them slide past the competition. In the new world of digital transformation and cloud-based solutions, workforce optimization is a tool that contact centers have to consider to stay competitive.

Ryan McCormick WFO Sales Consulting Manager

Five9 Delivers Voice Notification to ServiceNow Proactive Customer Service Operations

Employee Engagement

Business continuity is a priority as we return to the office, which is why we have worked jointly with ServiceNow to provide a proactive system for notification to ensure business longevity.

Five9

Do You Have a Plan for Workforce Disruption?

Employee Engagement

In light of the COVID-19 pandemic, many businesses realized that were not prepared for any disruptions to normal workflows. However, the ones who had business continuity plans (BCP) in place were able to quickly conduct operations outside of their normal parameters.

Five9 Commitment to Canada

Five9 is quickly becoming THE cloud contact center platform of choice for innovative Canadian companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

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Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Zevas Communications, a leading provider of outsourced and insource customer contact solutions, recently selected Five9 to power their contact centers across the globe. Today we are sharing a glimpse of our conversation with David Cashman, Chief Commercial Officer at Zevas Communications, to illustrate why Five9 was the perfect fit for Zevas.

Five9

Where Did That Potential New Customer Go?

One of the most important measurements in the contact center that impacts customer experience is first call resolution (FCR). This is the ability to answer a customer’s question about your product or service the first time they contact your business.

Peter Milligan Senior Product Marketing Manager

Five9 Blog

Fixing Customer Service w/ Rowan Trollope

The Contact Center’s Turnkey Solution: Workforce Optimization from Five9

Five9 Delivers Voice Notification to ServiceNow Proactive Customer Service Operations

Do You Have a Plan for Workforce Disruption?

Five9 Commitment to Canada

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Where Did That Potential New Customer Go?

Call 1-800-553-8159 to learn more about Five9